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One of my close friends is studying in Washington DC. Unfortunately, the only way of connection is Skype. When I called  her last Friday, she was very sad. We told me that she had problems with her classes. I carefully listen to her to understand her problems and feelings and didn't disturb her. I only asked questions like What is the most difficult part?, What are the possible ways to solve the problem? or What did her professor/ adviser said? Answering these questions, she found the solutions by herself. She was so relieved and confident after the conversation. I was really happy for her.

I  learned from this situation that sometimes you just need to listen to a person to help him or her to solve a problem. It is important to show your interest. Don't disturb, only ask questions about the problem.